Faq

How do I return my item?

Any Australia Post Office will be able to send your item back to us. Just make sure the address is for Avenue Supply Co. 168/2 Inland Drive, Tugun, QLD 4224, and your exchange form is filled out.

How will I know when my item has been received?

Our lovely customer service team will review your item within 24hrs of arriving at our door. Once it has been processed we will send you an email confirmation and your new order will be on its way.

Can I get a refund?

Sorry, at this stage we will not be accepting refunds, although we will happily exchange. 

Can I exchange a sale/discounted item?

We will not exchange items on sale or items purchased with a discount coupon.

Do I have to pay for the return shipping of the item?

Yes, you will have to pay for the return shipping of the item. We will cover the shipping for the new item being sent back in exchange.

What do I do if my product is faulty?

If the product you purchased is faulty please contact customer service for further information.

Please contact customer service via our "contact" page or call 0413 662 904, if you have any other questions. 

We are available 7 days a week.

Monday - Friday  7:00am to 8:00pm

Saturday - Sunday  8:00am to 2:30pm